"We’ve been using Promoter.io, Zapier and Intercom to fully automate the collection of NPS scores and comments as well as initial replies to the feedback. Doing this saves a ton of time without compromising personal touch, leaving you more time to act on that feedback. Here’s how we did it.
A seminal article by Paul Graham on the difference between the ways "makers" and "managers" schedule their day, and why it's important to acknowledge how you best work. If you're a "maker" at heart (like I am), Paul's advice is to only schedule meetings at the end of the day, leaving the bulk of your day wide open to "make"...advice that I've found to be spot on.
How does your audience decide what it wants to click, share, favorite, and purchase? Understanding a bit of behavioral psychology can go a long ways toward a better understanding of your audience and why they do the things they do on social media and on your website.
Such a great article on why comparing yourself to others' successes and failures is dangerous to your own success. "You mustn’t judge yourself with the yardstick of other companies, particularly not against the rarified few who dwell in the extremities of reality."
Create a systematized sales process that you (or any of your staff) can easily follow to increase the number of enterprise sales you do. This is a great first step before hiring a full-time salesperson.